This is something we’ve pressed pause on for now - but keep an eye out. We’re exploring some exciting engraving options that might just make their way into future collections.

Our pieces are thoughtfully made with quality materials like beads, stainless steel, and other carefully selected elements, chosen for both style and durability. You’ll find the exact materials listed in each product’s description.

A little TLC goes a long way. We recommend storing your pieces in a jewellery pouch or box, keeping them away from water, perfumes, and lotions, and giving them a gentle polish with a soft cloth when needed. For beaded pieces, avoid stretching or pulling to keep them looking their best.

At the moment, we only ship Australia-wide. You can check out our full shipping details here. (https://www.aishfrankie.com/shipping-returns)

You can find our full returns policy here. I(https://www.aishfrankie.com/shipping-returns)n short, we don’t offer exchanges - but if something’s not quite right, eligible items can be refunded, and you’re always welcome to repurchase.

Our full shipping info is right here. (https://www.aishfrankie.com/shipping-returns)You’ll find delivery timeframes, tracking details, and express options.

Most of our designs are made in limited runs - once they’re gone, they’re gone! That said, we’re always open to hearing what you’d love to see back in stock.

Not right now, but it’s definitely on our radar. We’re especially excited about exploring product bundles in the future.

We may be able to help with repairs - just get in touch so we can take a look. Any repair options will follow our exchange and refund policy. (https://www.aishfrankie.com/shipping-returns)